Balashankar M
I build production-grade web applications end-to-end — from backend APIs to real-time UIs, API integrations, Google Workspace automation, and analytics implementations (GA4 / GTM). Currently at BizMagnets — sole developer of ChatOps.health, a real-time hospital coordination SaaS I took from zero to production.
Who I am
About
I'm a Full-Stack Software Engineer from Chennai who genuinely enjoys owning things end-to-end — from writing the first API to deploying the production server. My background is in Electronics & Communications Engineering, which gave me a hardware-first mental model before I fell into software.
At BizMagnetsI'm building ChatOps.health as the sole developer — public website, internal SaaS dashboard, real-time WebSocket coordination, data reports for the COO, and all third-party integrations including analytics implementations with GA4, GTM, and DPDP-compliant consent flows. It's the kind of ownership I thrive on.
Before that, at Athulya Senior Care I built medication management, billing integrations, and careplan modules — systems used daily by nurses and doctors for real patients. I also developed Google Workspace automation using Apps Script, Sheets API v4, and Drive API v3 to streamline department workflows and business process automation across the organisation.
B.E. Electronics & Communications Engineering
Meenakshi Ramaswamy Engineering College · CGPA 8.45 · 2019–2023
Java Full-Stack Development
Accord Info Matrix, Chennai
Backend Architect
Scalable REST APIs, microservices, JWT security, event-driven systems with Spring Boot and Kafka.
Frontend Craftsman
Real-time UIs with Next.js, React, and WebSockets — multi-role dashboards built for live coordination.
SaaS Owner
Full product lifecycle on ChatOps.health — architecture, UI/UX, DevOps, and production deployment, solo.
What I work with
Skills
Where I've worked
Experience
Software Engineer
BizMagnets International Pvt. Ltd.WhatsApp Business Platform
- Built production REST APIs in Java Spring Boot for the BizMagnets WhatsApp Business platform — real-time messaging and live conversation management.
- Integrated WhatsApp Business Cloud API and built WhatsApp Flows for appointment booking, automated reminders, and dynamic response-based navigation.
- Integrated Canva Template API for dynamic branded message creation directly within the platform.
- Connected Shopify API for automated order update notifications via WhatsApp.
- Set up GA4, GTM, Microsoft Clarity, Meta Pixel, and Google Ads on bizmagnets.ai with DPDP-compliant consent flows.
ChatOps.health — Hospital Coordination SaaS
- Sole developer — full product lifecycle: architecture, UI/UX, development, and production deployment of both the marketing website and internal SaaS dashboard in Next.js.
- Solved fragmented hospital discharge communication between nurses, doctors, and ward administrators with real-time WebSocket dashboards per role and escalation flows.
- Implemented RBAC with JWT, audit logging for compliance, and WebSocket-driven live coordination across teams.
- Built COO-facing data gap reports to surface hospital coordination bottlenecks.
- Integrated Zoho, Zeptomail for lead capture; GA4, GTM, Clarity, Meta Pixel, Google Ads, and DPDP consent on chatops.health.
Junior Software Engineer
Athulya Senior CareAssisted Living & Home Care Applications
- Developed and maintained Assisted Living and Home Care applications in Spring Boot, React, and Node.js — day-to-day resident records, medication tracking, F&B diet meal planning, and operational workflows.
- Built the billing integration for Home Care — React frontend, Node.js middleware, Spring Boot APIs — connecting automated invoice generation with the Action Board for real-time billing visibility, cutting admin overhead by 30%.
- Built Google Apps Script automations with onEdit and time-driven triggers for department workflow automation, custom menus, and spreadsheet-driven business processes.
- Integrated Google Sheets API v4 and Google Drive API v3 for dynamic data synchronisation, file uploads, folder management, and sharing permissions across internal workflows.
- Maintained production servers: deployments, uptime checks, and server-level troubleshooting for 24/7 healthcare availability.
Medication Management & CarePlan Suite
- Built the Medication Management Module — doctors create digital prescriptions, nurses verify administration, automated PDF generation for compliance and audit trails.
- Developed multiple CarePlan and Operations modules: care scheduling, resident assessments, task assignments, and progress tracking across both care applications.
- Built reusable React UI components integrated with Spring Boot REST APIs for consistent delivery across all care modules.
Things I've built
Key Projects
ChatOps.health
Hospital Coordination SaaS — Sole Developer
Complete hospital discharge coordination platform — public website and full internal SaaS — built alone, end-to-end. Solves fragmented multi-team communication between nurses, doctors, and ward administrators.
- Full product lifecycle — architecture, UI/UX, DevOps, and production deployment
- Live multi-role dashboards with WebSocket real-time status updates and escalation flows
- COO data gap reports to surface hospital coordination bottlenecks
- Zoho + Zeptomail lead capture; Shopify API for WhatsApp order update notifications
- GA4, GTM, Clarity, Meta Pixel, Google Ads + DPDP-compliant consent
WhatsApp Business Platform
Cloud API + Canva + Shopify Integration
Production WhatsApp Business Cloud API integration for real-time messaging, extended with Canva Template API for branded message creation.
- Real-time message handling and live conversation management
- WhatsApp Flows for appointment booking and automated reminders
- Canva Template API for dynamic branded messaging
Analytics & Compliance Stack
bizmagnets.ai + chatops.health
Full digital analytics toolchain across both products with DPDP-compliant consent flows.
- GA4 + GTM event tracking and conversion funnels
- Microsoft Clarity heatmaps and session recordings
- DPDP-compliant consent banner across both sites
Billing & Action Board Integration
Assisted Living & Home Care
End-to-end billing integration connecting automated invoice generation with the Action Board — 30% reduction in administrative overhead.
- React + Node.js middleware + Spring Boot API chain
- 30% admin overhead reduction for caregiving staff
- F&B diet meal planning integrated with care plans
Medication Management System
Doctor → Nurse → PDF Workflow
Doctor prescriptions → nurse verification → automated PDF generation for compliance, eliminating paper-based medication records.
- Digital prescription creation and sign-off workflow
- Nurse verification and medication recording
- Automated audit-ready PDF generation
CarePlan & Operations Suite
Multi-module Resident Management
Interlinked modules for care scheduling, assessments, task assignments, and progress tracking across Assisted Living and Home Care.
- Care plan creation and progress tracking per resident
- Role-based access for nurses, doctors, and admins
- Reusable React components across all care modules
How I connect systems
Automation & Integrations
Google Apps Script
Workflow Automation
Built spreadsheet automations, onEdit / time-driven triggers, custom menus, button-triggered workflows, and business process automation for department workflows at Athulya Senior Care and BizMagnets.
Google Sheets API v4
Data Synchronisation
Read/write spreadsheet data, dynamic range updates, append operations, formula-driven workflows, and real-time data sync between internal systems and Google Sheets.
Google Drive API v3
File & Folder Management
File uploads, creation, folder management, sharing permissions, file retrieval with search queries — automating document pipelines and file organisation across teams.
GA4 & GTM
Analytics & Tag Management
Full GA4 event tracking and conversion funnels, GTM custom tags and triggers, Google Search Console, Consent Mode v2, and DPDP-compliant consent banners across bizmagnets.ai and chatops.health.
WhatsApp Cloud API
Messaging & Automation
Production WhatsApp Business Cloud API integration — real-time messaging, WhatsApp Flows for appointment booking and reminders, Canva Template API for branded messages, Shopify order notifications.
Redis & AWS
Caching & Cloud Infrastructure
Redis for session management and high-performance caching in Spring Boot microservices. AWS for cloud hosting, storage, and infrastructure supporting production deployments.
Let's work together
Get In Touch
I'm open to full-time roles, freelance projects, or just a conversation about tech or a problem worth solving. Reach out through any of the channels below, or fill in the form and I'll reply within a day.